Late deliveries
Most packages arrive on time. Orders sometimes show up after the estimated delivery date.
Possible reasons for late delivery include the following:
• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures
The recommended actions are:
1. Confirm estimated delivery date and address in Your Orders.
2. Check payment processing in Your Orders.
3. Wait 48 hours to allow for unexpected delays.
4. After 48 hours, contact us.
Delivery Gurantees
We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this on the checkout page, with the associated delivery date and cost.
If we provide a guaranteed delivery date and a delivery attempt isn't made by this date, we'll refund any shipping fees associated with that order.
The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.
See our Guaranteed Delivery Terms and Conditions for more details.
What do I need to know about placing an order during the pandemic?
Delivery times may be longer than usual. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
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